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We are unable to offer an exchange or refund on gift experiences, furniture, beds, flowers, custom made and altered items unless they are misdescribed or are faulty.

                                            Health and hygiene.

For reasons of health and hygiene we are unable to exchange or refund the following products:

Cosmetics/fragrance once the original packaging has been opened, unless faulty.

Pierced earrings and other pierced body jewellery unless faulty.

Quilts, duvets, pillows and mattresses once the packaging has been opened or damaged unless faulty.

                                            Gift food, products containing alcohol.

Underwear/lingerie, control wear, hosiery and swimwear unless the hygiene strips and tags are still in place.

                                            Hats, hair accessories and fascinators unless faulty.

THIS POLICY DOES NOT AFFECT YOU’RE STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOU’RE RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU.

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