FAQS…
1. I’M NEW, HOW DO I ORDER?
Welcome to Crafts by Inga.
All the items you can see on our website are available to buy online.
Use the search options to find what you’re after; just click on the item and then select your color, then click on the ‘add to cart’ icon. From here you can go back to order lots more stuff or proceed to the checkout.
2. HOW CAN I PAY?
To pay for your order we accept in the Ireland,UK and Europe:
PayPal and Credit cards (MasterCard, Visa or Amercian Express) Please note we do not accept Diners Club cards.
3.How do I send a payment by using PayPal?
You can select your debit or credit card each time you make a payment:
- Log in to your PayPal account and click Send Money at the top of the page.
- Enter your payment information and click Continue.
- Click Change in the Payment Method section and select your card.
- Review your payment and click Send Money.
Just keep in mind that if you have a balance in your PayPal account, we’ll use that before your debit or credit card.
If you don’t have a PayPal account, you can enter your debit or credit card information during checkout to complete the payment.
4. HOW DO I PAY IF I DO NOT HAVE A CREDIT/DEBIT CARD?
Unfortunately, at this time we are unable to take your order if you do not have a credit/debit card or PayPal account.
5. IS IT SAFE TO ORDER ONLINE?
When you arrive at the checkout, our system passes your order details via a 128bit Secure Sockets Layer (SSL) encrypted secure page, where you complete your order by providing your credit card details.
When you type your credit card and CCV number into the page, it is in secure mode.
This means that your browser encodes what you type, and the server decodes it. Anyone ‘listening’ to traffic en route can make no sense of the number. Every trading website uses the SSL encryption system.
6. WHEN WILL PAYMENT BE TAKEN?
When you place your order online your bank will immediately reserve (or “shadow”) the funds to cover the amount of the transaction if and when we draw the cash.
However, we only take the payment after we have the necessary authorisation of details from the bank and we have actually shipped the goods to you.
If payment is not authorised by your bank or card issuer due to the information you supplied when placing the order not matching that held by the bank or card issuer or for some other reason (which will not be disclosed to us), you will be contacted by email and asked to contact Crafts by Inga to see if, and if so, where the information mismatch occurred.
Please understand that we cannot always provide an explanation for your payment being declined by your bank or card issuer.
7. HOW MUCH IS POST AND PACKING?
Whatever the number of items you buy, there is only one charge….
a) Ireland: next day delivery 6.45euro (10.0 euro for saturday delivery, where available)
b) Europe and UK : 8-12 euro
c) Other: 15-18 euro
We regret we do not accept orders from any other countries at this time.
WE ARE CURRENTLY PLEASED TO OFFER COMPLETELY FREE DELIVERY ON ALL Ireland ORDERS OVER 300 euro.
DELIVERY CHARGES ON OVERSEAS ORDERS OVER 300 euro WILL BE REDUCED BY 7.0 euro.
8. WHEN WILL I GET MY ORDER?
a) IRELAND – All orders received before 4pm on a weekday (Monday to Friday excluding Bank Holidays) will be despatched the same day, as long as the card payment passes the necessary security checks.
In most cases, you should receive your order on the next working day, except where you’ve opted for Saturday delivery.
Please note that orders received after 4pm Friday (and over the rest of the weekend) are processed on Monday for delivery on Tuesday.
b) Export – takes up to 3 working days for us to obtain clearance from your bank, plus the relevant delivery time, which depends on where you are. Typically European Shipments take 5 working days, but please allow up to 10 working days.
Delivery to countries outside the EU takes takes around 8 days from despatch, but please allow up to 15 working days.
9. I PLACED A IRELAND ORDER YESTERDAY AND HAVEN’T RECEIVED ANYTHING YET?
If you have not received your order by the end of the next working day after ordering;
” (i) Check the email address you supplied with the order – if we have any query or problem with the order we will have sent you an email to let you know
” (ii) Check to see if a card has been left to say that delivery was attempted while you were out, or if someone else has signed for the parcel
10. SPECIFIC DELIVERY INSTRUCTIONS:
we are unable to pass your specific delivery instructions on to the carrier (eg “if no-one in, please leave in the shed”) because there is no mechanism to do this, and they have to obtain a signature for the goods.